Three ways to reach us

Contact Razed Casino and get a real answer

Reach our team by live chat, e-mail or phone any hour of the day, and expect a reply within minutes.

Talk to support 159,000+ players trust Razed Casino

Paid out today

784,036 NZ$

2,359 Players online now

Licensed & auditedALSI-555644 from Anjouan Offshore Finance Authority, independently tested by QUINEL, GLI, and BMM Testlabs

10-minute withdrawalsAverage payout processed in 10 minutes, with NZ$23M paid weekly and daily limits up to NZ$39,000

Bank-grade encryption128-bit SSL encryption protects every transaction and personal detail you share with Razed Casino

Pick a channel

Razed Casino answers through three channels

Work out which channel fits your question and how long a reply typically takes.

Need an answer right now?

Best for a stuck deposit or a bonus that will not load. Most chats get a first reply in around two minutes, at any hour.

Start chat

When your question needs details

Best for documents and anything with a paper trail. Write to [email protected] and a first reply usually lands within two hours.

Write to us

Razed Casino on the phone

Best when you would rather speak than tap. Call +64 9 671 2431 in NZST and speak to someone within roughly two minutes, around the clock.

Call support

Closer to home

Who do I talk to in New Zealand?

Everything here covers how players in New Zealand reach us and who supervises the site.

How to reach us

NZ phone line+64 9 671 2431

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-555644

Get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Escalation path

Complaint handling, step by step

Work out how to push a stuck issue up the ladder and who to tell if it stays stuck.

A named owner

Say plainly what went wrong and what you expected instead. Support opens a complaint file and names the person who owns it from that point.

From spoken to written

Note the reference number you receive, then wait for the written reply. Every answer arrives with reasons and a clear next step attached.

Second look, senior eyes

Ask for the complaints team if the first reply misses the mark. A senior handler reviews the file again and replies with a fresh decision.

Send your reference onward

Take the file to the Anjouan Offshore Finance Authority if nothing changes. Include your reference so the regulator can match it to our records.

Straight to the right desk

Wrong desk delays you, right desk fixes it

Use this when your question clearly belongs to one team and you want it handled once.

Account

Support[email protected]

Verification[email protected]

Money

Payments[email protected]

Other

Complaints[email protected]

Privacy[email protected]

Business[email protected]

What saves you a second message?

Gather these before you start a chat or send a message.

Registered e-mail address
Account username or ID
Screenshot of the error
Payment reference or receipt
Short timeline of events

Six details

Know the company holding your money

Leave with the company, address and licence number that sit behind the games.

Company

Legal nameRazed Casino LLC

Company number515086 (Anjouan)

AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-555644

Written contact

Support e-mail[email protected]

Five short answers

You have a question and no spare time

Useful when you have already looked at the cards above and still want a straight answer.

trustHow do I get a copy of my data?+

Data requests go to [email protected] and nowhere else. Tell the team whether you want a copy or removal, since each request is handled separately. Expect a reply once the team has confirmed it is you asking.

trustWhat happens when I write in German?+

English comes first on every desk, and the team also answers in German, Finnish and Norwegian. Chat replies tend to land within two minutes, while e-mail needs around two hours. Calls on the New Zealand line are usually picked up within two minutes.

trustWhat if the first reply leaves me stuck?+

Ask the same desk again for a review, and say plainly which part of the answer fell short. If the reply still does not settle it, send the matter as a formal complaint and the team escalates it. Nothing gets closed until you are told the outcome.

trustWhy is my verification taking 71 hours?+

Allow around 71 hours for checks after your three documents arrive. Identity, address and payment confirmation are all needed before the clock really starts. Anything blurred or out of date adds time, so send clean copies.

trustWhy does the licence number matter here?+

The Anjouan Offshore Finance Authority licenses the casino under ALSI-555644, held by Razed Casino LLC. That number is what you quote if a dispute ever needs to go past the support desk. It also tells you which authority hears the complaint.

Independent help when gambling gets heavy

Problems with gambling are best handled away from the casino, and New Zealand has free services ready for exactly that. Three of them work independently of Razed Casino and answer questions without judgement.

Problem Gambling Foundation of New Zealand. Counselling, information and support for anyone whose gambling is causing trouble, offered without charge.

Gambling Helpline New Zealand. A confidential line for talking things through when you need a calm voice at any hour.

Multi-Venue Exclusion Programme. Lets a person step away from gambling venues across the country in a single move.

Seven figures

Check the clock before you wait

Every figure here runs on New Zealand time, the same clock our desks keep all week.

Live chat

Chat hoursAvailable around the clock

Chat first replyTwo minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail replyTwo hours

Phone

Phone number+64 9 671 2431

Phone waitTwo minutes